Shipping Policy and FAQ


Returns & Exchange Policy

We do not offer refunds or cancellations once an order is placed. If we made a mistake with your order (wrong size or product) please email us. We will correct your order immediately and send the right order at no additional cost. Due to the nature of our products we currently do not offer exchanges.

Package lost, stolen, or damaged?
​Once Packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with USPS. Click the link below to start the process of your claim.
To avoid the inconvenience of lost or stolen packages, we suggest having packages shipped to your work address, if possible.


What if my order was returned?

​If your package is returned to us, you will be notified via email. Depending on the condition of the product we may offer reshipment. We provide the following options:
1.Refund your order total, minus shipping cost.
2.Schedule to have your order shipped again with additional shipping cost. *If product is still in good condition.
During high volume times, reshipment may not be available.

My order is still saying pre-shipment, what’s going on?

When our staff creates a label to ship your package, you’ll receive a notification that your order has shipped. It can take anywhere from 24-48 hours to show tracking updates. Once a label is created USPS is notified and a carrier is sent to pick up all packages. In most cases they pick up the same day. However, depending on their workload, it can take them 24-48 hours to pick up. Once your package is picked up your tracking will update with an estimated delivery date.

Do you use glitter or dye in your products?

That’s a great question and one we get all the time. We use dye and glitter in some of our products. You would have to read the products to see what ingredients are used in that specific product. We also use a coloring powder called Mica. Mica is a naturally occurring skin safe mineral. Mica powder is sparkly and may resemble glitter but it’s not. Mica is safe for all skin types and does not dye your skin in any way.

When will my order ship?

She-Rise Collections

We have a 1-5 business day processing time but it usually ships sooner. Unless otherwise noted on the product description. PRE-ORDERS and CUSTOM ORDERS takes 7-14 business days for processing, excluding holidays. 

She-Rise Cosmetics

We have a 1-7  business day processing time but usually sooner. Unless otherwise noted on the product description. PRE-ORDERS takes up to 7-14 business days for processing, excluding holidays. 

Wholesale Items

Ships in 1-3 business days unless otherwise noted.

Digital Templates

Digital templates are Instant Downloads. No items will be mailed or shipped. Those items must be downloaded to your computer to use. 

What ingredients do you use to make your cosmetics?

Coconut Oil, Almond Oil, Jojoba Oil, Palm Oil, Safflower Oil, Glycerin (kosher, of vegetable origin), Aqua/Water, Sodium Hydroxide (saponifying agent), Sorbitol (moisturizer), Propylene Glycol (of vegetable origin), Sorbitan oleate (emulsifier), Oat Protein (conditioner) and essential oils. Each product has the listing of ingredients used. You can read those ingredients on the product before purchasing.