Frequently Asked Questions (FAQ)
Last Updated: September 27, 2026
What does She-Rise Collections sell?
She-Rise Collections, LLC offers a mix of physical merchandise, custom products, digital downloads, AI-assisted generators, web-based tools, memberships, wellness tools, creator resources, templates, graphics, and other digital products.
Each product listing identifies whether the item is physical, downloadable, web-based, subscription-based, customized, or otherwise digitally delivered.
Will I receive a physical item?
Only when the product listing specifically identifies the item as a physical product. Digital products, web-based tools, and memberships are not shipped.
How are digital purchases delivered?
Depending on the product, access may be provided through a download link, customer account, email confirmation, web-based access page, or another method described on the product page.
What is the SRC Lupus Wellness Trackerâ„¢?
The SRC Lupus Wellness Trackerâ„¢ is a private, web-based personal wellness organization and tracking tool available through an eligible recurring membership.
It is not a physical product, downloadable PDF, App Store application, medical device, healthcare-provider portal, or electronic medical record system.
How much is the SRC Lupus Wellness Trackerâ„¢ Membership?
The current plans are:
Monthly: $0.00 for the 7-Day Free Trial, then $7.99 per month until canceled.
Annual: $0.00 for the 7-Day Free Trial, then $79.99 per year until canceled.
The price and billing schedule displayed during checkout control the membership purchase.
How does the 7-Day Free Trial work?
Eligible Monthly and Annual memberships begin with a 7-Day Free Trial. A valid payment method is required at checkout.
If the membership is not canceled before the trial ends, the selected plan automatically begins billing according to the price and schedule shown at checkout.
How do I access my Lupus Wellness Tracker?
Sign in to your She-Rise Collections customer account using the same email address associated with the membership purchase, then open My Lupus Wellness Tracker from the customer account menu or use the Member Access page.
Only accounts with active tracker membership access can open the protected tracker.
Why does the tracker say I do not have active access?
The most common reason is that the customer is signed in with a different email address from the one used for the membership purchase.
Sign out and sign back in with the membership email. If the problem continues, contact support.
Where is my tracker information stored?
The current SRC Lupus Wellness Trackerâ„¢ is designed so that member-entered tracker information may be stored locally in the browser or device being used.
That means information may not automatically appear on another browser or device.
Can I lose information saved in my tracker?
Yes. Clearing browser or website data, using private or incognito browsing, changing browsers or devices, resetting a device, or blocking browser storage may cause locally stored information to become unavailable or permanently lost.
Members should keep their own copies of information they consider important.
Can She-Rise Collections see everything I type into the tracker?
The tracker is designed so that ordinary member-entered wellness entries may remain in local browser storage rather than being centrally stored in the member’s Shopify order history or membership record.
She-Rise Collections may still receive account, purchase, membership, support, and other information described in the Privacy Policy and Consumer Health Data Privacy Notice.
Does the tracker send my information to Facebook?
No. Opening the SRC Lupus Communityâ„¢ link does not automatically send tracker entries to Facebook.
If a member chooses to post information in the Facebook community, that information is subject to Facebook’s own privacy practices and settings.
Is the SRC Lupus Wellness Trackerâ„¢ medical advice?
No. The tracker is for personal wellness organization and recordkeeping only. It does not diagnose, treat, recommend medications, provide emergency care, or predict Lupus flares or disease activity.
Questions about symptoms, treatment, medication, or other medical concerns should be discussed with an appropriate licensed healthcare professional.
What is the Provider Visit Summary?
The Provider Visit Summary organizes information entered by the member so it can be reviewed before or during a healthcare visit.
It is not an official medical record, diagnosis, clinical assessment, or medical report prepared by a healthcare provider.
How do I cancel the Lupus Wellness Tracker membership?
Sign in to your She-Rise Collections customer account, open Memberships or the available membership-management area, select the applicable membership, and follow the cancellation options.
For additional details, review the Cancellation Policy and Membership Terms.
What happens if I cancel during the free trial?
When an eligible cancellation is completed before the free trial expires, future paid renewal is stopped. Access may continue through the remaining trial period according to the applicable membership settings and terms.
Do you offer refunds?
Refund eligibility depends on the type of product purchased. Physical products, custom items, digital products, activated digital access, and recurring memberships are handled differently.
Please review the Refund Policy before purchasing. Nothing in our policies limits rights that cannot legally be waived.
Can I use She-Rise digital products for my business?
Usage rights vary by product. Some products may include limited commercial-use rights when expressly stated.
Please review the applicable product description and Commercial License Policy.
Can I resell your generators, tracker, templates, or original digital files?
No, unless a specific written license expressly allows it. Unauthorized copying, sharing, redistribution, sublicensing, white-labeling, or resale of proprietary She-Rise systems and original source materials is prohibited.
What software or services might I need?
Requirements depend on the product. Some products may require a compatible browser, internet access, Canva, an AI platform, file-extraction software, image-editing software, or another service identified in the product listing.
The SRC Lupus Wellness Trackerâ„¢ does not automatically require Canva Pro or ChatGPT Plus.
Are AI-generated results guaranteed to look exactly the same every time?
No. AI-generated or AI-assisted results can vary based on prompts, models, platform updates, user input, software limitations, and other factors.
Can I share my downloads or membership access with someone else?
No, unless the specific license or product terms expressly allow sharing. Purchases and memberships are generally licensed to the original customer for the permitted use described with that product.
What should I do if I have a technical problem?
Contact She-Rise Collections support and include the email address used for the purchase, your order or membership information when available, the device and browser you are using, and a description or screenshot of the issue.
Where can I review your legal and privacy information?
Important policies are available in the website footer, including the Privacy Policy, Consumer Health Data Privacy Notice, Membership Terms, Cancellation Policy, Refund Policy, Terms of Service, Disclaimer, and applicable digital-product policies.
How can I contact support?
Use the Contact options available on the She-Rise Collections website or email support@she-risecollections.com.
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