Shipping policy

Shipping & Digital Delivery Policy

Last Updated: August 21, 2026

Thank you for shopping with She-Rise Collections, LLC.

She-Rise Collections offers a combination of physical products, custom and made-to-order merchandise, digital products, web-based tools, AI generators, and membership-based services. Delivery methods vary depending on the type of product purchased.

Please review the information below before placing your order.

Physical Product Shipping

Physical merchandise may include apparel, drinkware, tote bags, journals, planners, home décor, party-related items, gifts, and other tangible products identified as physical products in the applicable product listing.

Unless otherwise stated in the product description, in-stock physical orders are generally processed within 1–3 business days before shipment.

Business days generally exclude weekends and recognized holidays.

Processing time is separate from carrier transit time.

Once an order has been shipped, delivery time depends on the shipping method, carrier, destination, weather conditions, holidays, and other circumstances outside the reasonable control of She-Rise Collections, LLC.

Custom, Personalized & Made-to-Order Products

Custom, personalized, printed, or made-to-order products may require additional processing time because they are created specifically for the customer.

Estimated production or processing information, when applicable, will be provided in the product description or communicated during the ordering process.

Processing does not begin until all required customization information has been received.

Customers are responsible for reviewing names, wording, sizing, colors, photographs, personalization details, and other submitted information before placing an order.

Shipping Rates

Available shipping methods and applicable shipping charges are calculated or displayed during checkout when shipping is required.

Shipping rates may vary based on factors such as:

Destination
Package size
Package weight
Selected shipping method
Carrier rates
Products included in the order

Any applicable shipping charge will be shown before checkout is completed.

Tracking Information

When tracking is available, customers may receive a shipping confirmation containing tracking information after their physical order has been shipped.

Tracking updates are controlled by the applicable carrier and may not appear immediately after a shipping label is created.

Delivery Estimates

Any delivery date or transit time shown on our website, at checkout, or by a shipping carrier is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

She-Rise Collections, LLC is not responsible for carrier delays caused by circumstances including, but not limited to:

Weather
Natural disasters
Carrier disruptions
Transportation delays
Holiday volume
Incorrect delivery information
Customs processing
Events outside our reasonable control

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an address error, contact us as soon as possible at:

support@she-risecollections.com

We will make reasonable efforts to assist if the order has not yet been processed or shipped, but we cannot guarantee that an address can be changed once fulfillment has begun.

She-Rise Collections, LLC is not responsible for packages delivered to an address that was incorrectly entered by the customer.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete customer-provided address.

Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please:

Confirm that the shipping address on the order is correct.
Check around the delivery location, mailbox, porch, parcel locker, or other secure areas.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us and we will make reasonable efforts to assist.

A carrier's delivery scan may be considered when evaluating claims for missing packages.

Lost or Damaged Packages

If a physical order arrives damaged or appears to have been damaged during shipment, please contact us as soon as reasonably possible at:

support@she-risecollections.com

Please provide:

Your order number
A description of the issue
Clear photographs of the damaged product
Photographs of the shipping packaging when relevant

We will review the situation and determine the appropriate next step in accordance with our Return and Refund Policy.

Digital Products — No Shipping Required

Digital products do not require physical shipping.

Depending on the product, digital delivery may include:

Download links
Digital files
PDFs
PNG, JPG, SVG, or other graphic files
ZIP files
Ebooks
Templates
Prompt collections
Digital planners
Other electronically delivered content

No physical item will be shipped when a product is identified as a digital product.

Customers should review the product description before purchasing to confirm the delivery method and any software or technical requirements.

AI Generators & Web-Based Digital Tools

Certain She-Rise Collections products are accessed online rather than downloaded or physically shipped.

These may include:

AI generators
Prompt generators
Interactive digital tools
Online design tools
Web-based applications
Membership-only digital services

For these products, access instructions may be provided through the website, customer account, confirmation page, email, or other stated access method.

No physical package will be shipped for web-based digital products unless the product listing specifically states that a physical product is included.

SRC Lupus Wellness Tracker™ Membership

The SRC Lupus Wellness Tracker™ is a private, web-based interactive wellness app provided through a membership.

It is not physically shipped.

Customers will not receive:

A physical tracker
A printed planner
A PDF
A ZIP file
A downloadable digital file
An App Store or Google Play download

Members access the SRC Lupus Wellness Tracker™ through their She-Rise Collections customer account using the same email address associated with their membership purchase.

A compatible device, web browser, and internet connection are required.

Membership access continues according to the applicable membership, free-trial, billing, and cancellation terms.

Please review our Purchase Options Cancellation Policy for recurring membership information.

Mixed Orders

An order may occasionally contain both physical and digital products.

In those cases:

Digital products or online access may be delivered electronically.
Physical products will be processed and shipped separately according to the applicable shipping terms.

Receiving the digital portion of an order does not mean that a physical portion of the same order has already shipped.

International Shipping

If international shipping is offered at checkout, customers are responsible for reviewing any applicable shipping charges and delivery information before placing an order.

Depending on the destination, international orders may be subject to:

Customs processing
Import taxes
Duties
Brokerage fees
Other government or carrier charges

Unless otherwise stated at checkout, such charges may be the responsibility of the recipient.

International delivery times may also vary due to customs and local carrier processing.

Order Cancellations

Eligible unfulfilled physical-product orders may be canceled according to the cancellation rules displayed by She-Rise Collections and our applicable policies.

Custom, personalized, made-to-order, and digital products may have different cancellation restrictions once production, customization, delivery, or digital access has begun.

Recurring memberships are governed by our separate Purchase Options Cancellation Policy.

Returns

Shipping and delivery terms do not determine whether a product is eligible for return.

Eligible physical products are currently subject to a 3-day return-request window beginning from delivery, along with the additional conditions stated in our Return and Refund Policy.

Digital products, activated digital access, memberships, custom products, and other designated final-sale products may not be eligible for traditional returns.

Please review our Return and Refund Policy for full details.

Contact Us

For questions about shipping, digital delivery, order access, or a delivery issue, contact:

She-Rise Collections, LLC
Email: support@she-risecollections.com

Please include your order number and the email address used when placing your order whenever possible.