Refund policy

Returns, Refunds & Exchanges Policy

Thank you for shopping with She-Rise Collections, LLC. Because we offer several different types of products, including physical merchandise, digital products, web-based tools, AI generators, and recurring memberships, return and refund eligibility depends on the type of product purchased.

Please review the applicable section below before completing your purchase.

PHYSICAL PRODUCTS

 Eligible non-custom physical products may be returned within 3 days of delivery.

To be eligible for a return, the item must be:

  • Unworn and unused
  • Unwashed
  • In the same condition in which it was received
  • Free from stains, odors, pet hair, makeup, or damage
  • Returned with any original packaging or tags, when applicable

Customers must contact us before returning an item. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by She-Rise Collections, LLC.

Once an approved return is received and inspected, we will notify you regarding your refund. Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

CUSTOM, PERSONALIZED & MADE-TO-ORDER PRODUCTS

Custom, personalized, altered, specially printed, or made-to-order products are final sale and cannot be returned, exchanged, or refunded because they are created specifically for the customer.

This includes products containing customized:

  • Names
  • Photos
  • Wording
  • Colors
  • Designs
  • Sizes or specifications requested by the customer
  • Personalized apparel or merchandise

An exception may be made if the product arrives damaged, defective, or materially different from the approved order.

DAMAGED, DEFECTIVE OR INCORRECT PHYSICAL ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as reasonably possible at:

support@she-risecollections.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

If we determine that the item was damaged, defective, or sent incorrectly, we will work with you to provide an appropriate replacement, correction, store credit, or refund.

DIGITAL PRODUCTS & DOWNLOADS

Due to the nature of digital products, digital product sales are generally final once access, files, links, downloads, templates, graphics, prompts, ebooks, or other digital content have been delivered or made available, except where otherwise required by law.

Digital products may include, but are not limited to:

  • PNG, JPG, SVG, PDF, ZIP, or other downloadable files
  • Digital artwork and graphics
  • Templates
  • Ebooks
  • Prompt collections
  • Digital planners
  • Design files
  • Printable products
  • Digital bundles
  • Other downloadable or electronically delivered content

Refunds will not normally be issued because a customer:

  • Changed their mind
  • Purchased the wrong item
  • Does not have the required software
  • Does not know how to use the required software
  • Cannot unzip or extract a file
  • Expected a physical product when the listing clearly identified the item as digital
  • Does not have access to a required third-party platform or subscription

Customers are responsible for reviewing the product description and technical requirements before purchasing.

If you experience a legitimate problem accessing a digital purchase, please contact us and we will make reasonable efforts to assist you.

AI GENERATORS, INTERACTIVE DIGITAL TOOLS & WEB-BASED ACCESS

Certain She-Rise Collections products provide access to web-based tools, interactive generators, digital studios, or other online experiences instead of downloadable files.

These products may require:

  • An internet connection
  • A compatible browser or device
  • Access to third-party platforms
  • A customer account or login
  • Certain paid third-party subscriptions when specifically disclosed in the product description

Unless otherwise stated on the product page, purchasing access to a web-based tool does not mean that a physical product or downloadable file will be sent.

Once access has been activated or provided, purchases of non-subscription digital-access products are generally final, except where required by law or where She-Rise Collections is unable to provide the purchased access.

SRC LUPUS WELLNESS TRACKERâ„¢ MEMBERSHIP

The SRC Lupus Wellness Trackerâ„¢ is a private, web-based interactive wellness app provided through a recurring membership.

It is not a physical product and nothing will be shipped.

It is also not a downloadable PDF, planner, file, or App Store/Google Play application.

Members access the tracker through their She-Rise Collections customer account using the same email address used when purchasing the membership.

7-Day Free Trial

Eligible Monthly and Annual SRC Lupus Wellness Trackerâ„¢ memberships begin with a 7-Day Free Trial.

A valid payment method is collected at checkout.

If the membership is not canceled before the trial ends, the selected membership plan will automatically begin billing at the price and billing frequency displayed at checkout.

Canceling During the Free Trial

A member may cancel during the 7-day free trial.

When canceled before the trial ends:

  • The upcoming paid renewal is canceled.
  • The member will not be charged for that upcoming membership renewal.
  • Tracker access continues through the remainder of the free-trial period.
  • Access ends when the free trial expires.

Paid Membership Cancellations

After the free trial, memberships automatically renew according to the selected Monthly or Annual billing schedule until canceled.

Canceling a membership stops future renewals.

Cancellation does not normally generate a prorated refund for time already paid for, unless otherwise required by law.

Membership access may continue through the applicable paid access period and then end when that period expires.

Members can manage or cancel their membership through their She-Rise Collections customer account.

MEMBERSHIP AND SUBSCRIPTION REFUNDS

Recurring membership charges are generally non-refundable once a paid billing period has begun, except where:

  • Required by applicable law
  • A duplicate charge occurred
  • A verified billing error occurred
  • She-Rise Collections is unable to provide the purchased membership access

Canceling a membership prevents future eligible renewals but does not automatically reverse a charge that has already been successfully processed.

Customers are encouraged to cancel before their next scheduled billing date if they do not wish to renew.

SOFTWARE & THIRD-PARTY PLATFORM REQUIREMENTS

Some products sold by She-Rise Collections may require third-party software or services such as Canva, ChatGPT, AI tools, ZIP-file extraction software, or other compatible platforms.

Some features may require a paid subscription to a third-party service.

When applicable, these requirements will be disclosed in the product description.

Customers are responsible for reviewing product requirements before purchasing.

She-Rise Collections, LLC is not responsible for changes, outages, limitations, pricing, account restrictions, or discontinued features imposed by third-party platforms.

NON-RETURNABLE ITEMS

The following are generally non-returnable or non-refundable except where required by law or when defective:

  • Downloaded digital products
  • Delivered digital files
  • Activated digital access
  • Custom or personalized products
  • Made-to-order products
  • Gift cards
  • Final-sale merchandise
  • Used, worn, or washed merchandise
  • Membership periods that have already been billed and provided

EXCHANGES

Eligible physical-product exchanges may be considered on a case-by-case basis.

The fastest way to obtain a different size or eligible replacement may be to return the original approved item and place a new order.

Custom, personalized, digital, and membership products are not eligible for traditional exchanges.

ORDER CANCELLATIONS

Eligible unfulfilled physical-product orders may be canceled within 1 hour of purchase, provided production or fulfillment has not already begun.

Because custom and made-to-order products may enter production quickly, cancellation cannot be guaranteed after an order is placed.

Digital orders generally cannot be canceled after digital access or content has been delivered.

Membership cancellations are governed by the membership terms described above.

REFUND PROCESSING

If a refund is approved, it will normally be issued to the original payment method.

Please allow your financial institution additional time to post the refund after it has been processed by She-Rise Collections.

We cannot control processing times imposed by banks, credit-card companies, Shopify Payments, PayPal, or other payment providers.

QUESTIONS OR SUPPORT

If you have questions about a return, digital-product access, membership, billing issue, or order, please contact:

She-Rise Collections, LLC
Email: support@she-risecollections.com

Please include your order number and the email address used to place your order whenever possible.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.